FAQs

Q1: What’s the difference between steam cleaning and carpet shampooing?

Ans: Our steam cleaning uses high-temperature professional cleaning methods for deep cleaning services, while carpet shampooing is perfect for heavy soil. We’ll recommend the professional method for your residential cleaning services.

Q2: Can you really get rid of old pet stains and smells?

Ans: Absolutely! Our pet odour removal combines spot treatment with carpet sanitization and carpet deodorizing to eliminate even set-in accidents completely.

Q3: What cleaning methods do you use?

Ans: We use modern carpet cleaning techniques and effective products designed to deliver strong results while maintaining care for your home environment. Our team selects methods based on the carpet type and condition.

Q4: How often should I get professional carpet cleaning?

Ans: For proper rug maintenance and floor care services, we recommend every 12-18 months. Homes with pets may need more frequent deep cleaning services.

Q5: Do you clean other fabrics besides carpets?

Ans: Yes! Our upholstery cleaning services handle sofas, curtains, and even delicate area rugs with specialised rug maintenance methods.

Q6: What’s your emergency response time?

Ans: As Reservoir cleaning experts, we offer same-day stain removal for urgent spills and accidents, just call

Q7: Why choose professionals over store rental machines?

Ans: Our professional cleaning methods provides deep cleaning services that actually sanitise, while rentals often just spread dirt around.

Q8: Do you service businesses as well as homes?

Ans: Absolutely! Our commercial floor cleaning services are designed for offices, retail spaces, and other high-traffic areas.

Q9: What areas do you service beyond Reservoir?

Ans: While we’re proud Reservoir cleaning experts, we also serve Craigieburn and all northern suburbs with the same quality floor care services. Got more questions? Our team of professional cleaning professionals is always happy to help!