FAQs

Q1: What’s the difference between steam cleaning and carpet shampooing?

Ans: Our steam cleaning uses high-temperature professional cleaning equipment for deep cleaning services, while carpet shampooing is perfect for heavy soil. We’ll recommend the best method for your residential cleaning services.

Q2: Can you really get rid of old pet stains and smells?

Ans: Absolutely! Our pet odour removal combines spot treatment with carpet sanitization and carpet deodorizing to eliminate even set-in accidents completely.

Q3: Are your cleaning products safe for my family?

Ans: We specialise in allergy-free cleaning using only green cleaning solutions that are tough on stains but gentle on kids and pets.

Q4: How often should I get professional carpet cleaning?

Ans: For proper rug maintenance and floor care services, we recommend every 12-18 months. Homes with pets may need more frequent deep cleaning services.

Q5: Do you clean other fabrics besides carpets?

Ans: Yes! Our upholstery cleaning services handle sofas, curtains, and even delicate area rugs with specialised rug maintenance techniques.

Q6: What’s your emergency response time?

Ans: As Reservoir cleaning experts, we offer same-day stain removal for urgent spills and accidents, just call

Q7: Why choose professionals over store rental machines?

Ans: Our professional cleaning equipment provides deep cleaning services that actually sanitise, while rentals often just spread dirt around.

Q8: Do you service businesses as well as homes?

Ans: Absolutely! Our commercial floor cleaning services are designed for offices, retail spaces, and other high-traffic areas.

Q9: What areas do you service beyond Reservoir?

Ans: While we’re proud Reservoir cleaning experts, we also serve Craigieburn and all northern suburbs with the same high-quality floor care services. Got more questions? Our team of local cleaning professionals is always happy to help!